FAQ
What is your return policy?
RETURN
We regret to inform you that we do not accept returns for any products purchased through our e-commerce store. This policy is in place to ensure the safety and integrity of our customers and staff, particularly due to the nature of our chemical-based liquid patio cleaner.
Reasoning:
Safety concerns: Chemical-based products pose inherent safety risks during transportation and storage. Accepting returns increases the likelihood of mishandling, spills, or exposure, which could compromise the safety of our customers and logistics personnel.
Product integrity: Once our chemical-based liquid patio cleaner leaves our facility, we cannot guarantee its condition or composition. Changes in storage conditions or handling can affect the integrity of the product, potentially rendering it unsuitable for resale or reuse.
Regulatory compliance: Strict regulations govern the handling, transportation, and disposal of chemical-based products. Accepting returns complicates compliance efforts and increases administrative burdens, potentially leading to regulatory non-compliance
Exceptions: In the unlikely event that you receive a defective or damaged product, please contact our customer service team within 5 days of receiving your order. We will promptly assess the issue and provide appropriate resolution, which may include a replacement or refund.
Contact Us: If you have any questions or concerns regarding your order, please don't hesitate to contact us.
Can i use the cleaner on walls?
JET H2O cleaning solution can be used on outdoor stone surfaces, whether horizontal or vertical. As a general rule, we recommend that you try a small inconspicuous area before any application to your stone surfaces, regardless of the location.
Can you use patio cleaner on decking?
No. Our cleaner is specifically for Driveway and patios and we would highly advise not to use on other surfaces.
Will the patio cleaner kill moss?
Patio cleaners will remove moss from surfaces. Surfactants and disinfectants disrupt the moss's development, effectively cleaning and sanitising the area. This makes it easier to wash away the moss without causing damage to the underlying surface.
Will the cleaning solution damage my lawn?
JET H2O cleaning solution has, amongst other compounds, an active biocide – this destroys organic vegetation such as weeds and green growth between slabs or pavers. When you apply Essential Patio Perfect to patios or pathways next to grass or similar vegetation, you must ensure you thoroughly wash away the cleaner at the end of the process.
Dowsing lawn and other areas with clean fresh water will dilute away the remaining cleaner and whilst it may temporarily lighten the grass, it will regain it’s natural colour shortly afterwards.